sbc8 Privacy Policy

1 Data We Collect

sbc8 collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you use the platform, and from third-party partners where required for identity verification or payment processing. The categories of data we collect are described below.

1.1 Registration Data

When you create a sbc8 account, we collect the following information:

• Full legal name (as it appears on your national ID or passport)
• Date of birth (to verify that you are 18 years of age or older)
• Email address
• Mobile phone number (including the number registered with bKash, Nagad, Rocket, or Upay)
• Residential address (city/district within Bangladesh)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, which is mandatory before any withdrawal can be processed, we may collect:

• Scanned copy or photograph of your Bangladesh National Identity Card (NID), passport, or driving licence
• Proof of address document (utility bill, bank statement, or similar dated within three months)
• Proof of ownership of your payment method (for example, a screenshot of your bKash or Nagad account showing your registered name)
• Selfie photograph for facial verification purposes, where applicable

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, sbc8 records the following financial data:

• Payment method used (bKash, Nagad, Rocket, Upay, bank name, or card type)
• Transaction reference numbers provided by the payment processor
• Deposit and withdrawal amounts in BDT (৳)
• Transaction timestamps (Bangladesh Standard Time, UTC+6)
• Account balance history

sbc8 does not store full payment card numbers, CVV codes, or mobile banking PINs. These are handled exclusively by the relevant payment processor and are never transmitted to or stored on sbc8 servers.

1.4 Gaming and Betting Activity Data

sbc8 automatically records data about your gaming and betting activity on the platform, including:

• Games played, bet amounts, and outcomes for all casino games and slots
• Sports betting markets accessed, odds selected, and bet outcomes
• Session start and end times
• Bonus claims, wagering progress, and promotion usage
• Responsible Gaming tool settings (deposit limits, session limits, self-exclusion status)

1.5 Technical and Device Data

When you access sbc8.ws or the sbc8 app, our servers automatically log certain technical data, including:

1.6 Communications Data

When you contact sbc8 via live chat, email, or any support channel, we retain a record of those communications, including the content of messages and the date and time of contact. This data is used to resolve your query, maintain service quality, and for staff training purposes.

2 How We Use Your Data

sbc8 uses your personal data only for specific, legitimate purposes directly related to providing you with a safe, reliable, and enjoyable online casino and sports betting experience. We do not use your data for any purpose that is incompatible with this Policy.

2.1 Account Management

Your registration data is used to create and maintain your sbc8 account, verify your identity and age (18+ requirement), authenticate your login sessions, and communicate important account-related information such as password reset requests, security alerts, and transaction confirmations.

2.2 Payment Processing

Financial transaction data is used to process your deposits and withdrawals accurately and securely via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), to maintain a complete and auditable record of your account balance history, and to detect and prevent fraudulent transactions.

2.3 Legal and Regulatory Compliance

sbc8 is required to collect and retain certain personal data to fulfil legal obligations related to anti-money laundering (AML) procedures, age verification, and the prevention of financial crime. KYC documents and transaction records may be retained for compliance purposes beyond the general retention periods described in Section 6.

2.4 Platform Improvement and Analytics

Technical and device data, along with aggregated and anonymised gaming activity data, is used to analyse platform performance, identify and resolve technical issues, improve the user experience for players across Bangladesh (including cities such as Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi), and develop new features and games.

2.5 Responsible Gaming

Gaming activity data and session information are monitored by sbc8's Responsible Gaming systems to identify patterns that may indicate problem gambling behaviour. If our systems detect concerning patterns, we may proactively reach out to you with information about Responsible Gaming tools. Your activity data may also be used to enforce deposit limits, session limits, cooling-off periods, and self-exclusion measures that you have set on your account. Full details are available at sbc8.ws/responsible-gaming.

2.6 Marketing Communications

With your explicit consent (provided during registration or subsequently through your account settings), sbc8 may use your email address and mobile number to send you promotional communications about bonuses, new games, seasonal offers (such as Eid promotions, BPL cricket season specials, and Pohela Boishakh offers), and other sbc8 news.

2.7 Fraud Prevention and Security

sbc8 uses IP address data, device fingerprinting, and behavioural analytics to detect and prevent fraud, money laundering, bonus abuse, multi-accounting, and other prohibited activities as defined in the sbc8 Terms & Conditions. Where fraud is detected or reasonably suspected, we may share relevant data with payment processors, law enforcement authorities, or other online gaming operators as permitted by applicable law.

3 Data Sharing

sbc8 does not sell, rent, or trade your personal data to third-party marketers or data brokers. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processors

To process your deposits and withdrawals, sbc8 shares the minimum necessary financial and identity data with your chosen payment provider. This may include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, depending on your selected payment method. Each of these providers operates under their own privacy policy, which governs their use of your data.

3.2 Game Providers

sbc8 integrates games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game from one of these providers, limited session data (such as a session token and your account currency) may be shared with the relevant game provider to load and operate the game correctly. Game providers do not receive your full name, NID details, or payment information.

3.3 Identity Verification Services

To conduct KYC checks, sbc8 may use third-party identity verification service providers. These providers process your KYC documents under strict data processing agreements and are prohibited from using your data for any purpose other than identity verification on behalf of sbc8.

3.4 Legal and Regulatory Disclosure

sbc8 may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required by applicable law or a valid legal order. In such cases, sbc8 will disclose only the minimum data necessary to comply with the legal requirement and will notify you of any such disclosure where legally permitted to do so.

3.5 Business Transfers

In the event that sbc8 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any material change to the privacy terms governing your data prior to the transfer taking effect.

4 Cookies & Tracking

sbc8.ws uses cookies and similar tracking technologies to operate the platform, keep your session secure, remember your preferences, and analyse how the site is used. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login status or language preference — so that the site works correctly and your experience is consistent across sessions. Cookies cannot access other files on your device and cannot carry viruses.

4.2 Types of Cookies Used by sbc8

4.3 Managing Your Cookie Preferences

Strictly necessary cookies are essential for the platform to function and cannot be disabled. All other cookie categories can be managed through your browser settings. Most modern browsers (Chrome, Firefox, Safari, and others) allow you to block or delete cookies via the browser's privacy or settings menu. Please note that disabling functional cookies may affect your experience on sbc8.ws, as certain preferences will not be saved between sessions.

4.4 Third-Party Tracking

sbc8 may use analytics tools that set their own cookies on your device to provide aggregated, anonymised traffic data. These tools do not receive your name, email address, or other directly identifying information. sbc8 does not permit third-party advertising networks to place tracking cookies on sbc8.ws.

5 Data Security

sbc8 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework is reviewed and updated regularly to respond to evolving threats.

5.1 Technical Safeguards

• 256-bit SSL/TLS Encryption: All data in transit between your device and sbc8 servers is encrypted using industry-standard TLS 1.2 or higher.
• Encrypted Data Storage: Sensitive data fields including passwords (hashed), KYC document files, and financial transaction records are encrypted at rest using AES-256 encryption.
• Firewalls and Intrusion Detection: sbc8 servers are protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for suspicious activity 24 hours a day.
• Two-Factor Authentication (2FA): sbc8 offers 2FA for all player accounts. We strongly encourage all players to enable 2FA in their Account Security Settings to provide an additional layer of protection against unauthorised access.
• Regular Penetration Testing: sbc8 engages independent security professionals to conduct regular penetration tests of the platform and promptly addresses any vulnerabilities identified.

5.2 Organisational Safeguards

• Access to player personal data is restricted to sbc8 staff on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations.
• Staff who handle personal data receive regular data protection training.
• All third-party service providers with access to sbc8 player data are required to sign data processing agreements committing them to equivalent security standards.

5.3 Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, sbc8 will notify affected players without undue delay once the breach has been identified and its scope assessed. The notification will describe the nature of the breach, the categories of data affected, and the steps sbc8 is taking to address the incident and prevent recurrence.

6 Data Retention

sbc8 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, to provide you with our services, and to comply with applicable legal and regulatory obligations. Once data is no longer required, it is securely deleted or anonymised.

6.1 Active Account Data

While your sbc8 account remains active, we retain all registration data, KYC documents, transaction history, and gaming activity records. This is necessary to operate your account, process transactions, enforce Responsible Gaming tools, and comply with ongoing legal obligations.

6.2 Post-Closure Retention

Following the closure of your sbc8 account (whether at your request or by sbc8), certain categories of data are retained for defined periods:

6.3 Anonymisation

Where sbc8 wishes to retain data for analytical or research purposes beyond the retention periods above, we will anonymise the data so that it can no longer be linked to any identifiable individual. Anonymised data is not subject to the retention limits in this Policy.

7 Your Privacy Rights

As a player on the sbc8 platform, you have a number of rights in relation to your personal data. sbc8 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, contact our support team in English at [email protected] with the subject line "Privacy Rights Request — [Your Username]".

7.1 Right of Access

You have the right to request a copy of the personal data that sbc8 holds about you. Upon receiving a valid access request, sbc8 will provide you with a summary of your personal data in a clear, readable format within 30 days. Where the volume of data is very large, we may ask you to specify the categories of data you are most interested in to allow us to respond more efficiently.

7.2 Right to Rectification

If any personal data held by sbc8 about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details (such as your email address or contact number) directly through your account settings. For changes to identity-related fields such as your legal name or date of birth, you will need to contact support and provide documentary evidence of the correct information.

7.3 Right to Erasure

You may request that sbc8 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the legal basis for processing), or where you object to processing and there are no overriding legitimate grounds for sbc8 to continue. Please note that the right to erasure does not apply to data that sbc8 is required to retain under legal obligations (such as AML record-keeping — see Section 6.2).

7.4 Right to Restriction of Processing

In certain circumstances — for example, while a rectification request is being verified, or where you contest the legal basis for processing — you may request that sbc8 restrict its use of your personal data to storage only, pending resolution of the matter.

7.5 Right to Data Portability

Where sbc8 processes your personal data on the basis of your consent or to fulfil a contract with you, and that processing is carried out by automated means, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format (such as CSV or JSON). You may also request that we transmit that data directly to another service provider where technically feasible.

7.6 Right to Object to Marketing

You have the absolute right to object to the use of your personal data for direct marketing at any time. You may opt out of marketing communications by updating your notification preferences in your sbc8 account settings or by contacting [email protected]. Once you opt out, sbc8 will cease all marketing communications within 5 business days.

7.7 Response Timeframes

sbc8 aims to acknowledge all privacy rights requests within 5 business days and to provide a full response within 30 calendar days of receiving the request. Where a request is complex or involves a large volume of data, we may extend the response period by a further 30 days; in such cases, we will notify you of the extension and the reason for it within the initial 30-day period.

8 Policy Updates

sbc8 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this Policy, we will notify you by posting the updated Policy on this page with a revised "Last Updated" date and, where the changes are significant, by sending a notification to the email address associated with your sbc8 account.

8.1 Continued Use as Acceptance

Your continued use of the sbc8 platform following the posting of any updated Privacy Policy constit utes your acceptance of the revised Policy. If you do not agree with the updated terms, you should cease using the sbc8 platform and contact [email protected] to request account closure.

8.2 Review Recommendation

We recommend that you review this Privacy Policy periodically to stay informed about how sbc8 protects your personal data. The current version of the Policy is always available at sbc8.ws/privacy-policy. The version number and effective date are displayed at the top of this page for your reference.

8.3 Contact for Privacy Enquiries

If you have any questions, concerns, or feedback about this Privacy Policy or about sbc8's data practices generally, please contact our support team in English at [email protected]. We take all privacy enquiries seriously and will respond within 5 business days. For formal privacy rights requests, please follow the process described in Section 7.