1 Our Commitment to Responsible Gaming
At sbc8, Responsible Gaming is not simply a regulatory checkbox — it is a core principle that shapes how we design our platform, train our support staff, and communicate with every player across Bangladesh. We believe that gambling, when approached correctly, is a form of entertainment that millions of Bangladeshi adults enjoy responsibly every day. Our job is to make sure the experience stays that way.
sbc8 has invested significantly in developing a comprehensive Responsible Gaming framework that gives players meaningful, effective tools to manage their gambling habits. From deposit limits and session time controls to full self-exclusion and dedicated support channels, every tool we offer is designed to put you in the driving seat. We do not profit from problem gambling and we actively work to identify players who may be showing signs of gambling-related harm so that we can intervene early and offer support.
Our Responsible Gaming commitment covers five key areas: age verification to ensure that only adults aged 18 and above play on sbc8; financial controls including deposit and loss limits; time-based controls including session timers and time-out periods; self-exclusion for players who need a longer break; and access to professional support resources for anyone who believes their gambling may have become a problem.
Our Promise: sbc8 will never send promotional materials to any player who has activated a time-out, cooling-off period, or self-exclusion. If you have opted out of marketing, we will respect that choice unconditionally.
2 18+ Age Restriction
sbc8 strictly prohibits gambling by anyone under the age of 18. This is an absolute rule with no exceptions. Every player who registers at sbc8 must confirm that they are 18 years of age or older, and every account is subject to age verification before any withdrawal can be processed.
How sbc8 Verifies Age
During registration, all players are required to confirm their date of birth. sbc8 also conducts mandatory Know Your Customer (KYC) checks, during which players must provide a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that clearly shows their date of birth. Accounts where age cannot be confirmed will be suspended pending verification, and any funds in such accounts will be held until the matter is resolved.
Protecting Minors
If you share a device or household with anyone under the age of 18, sbc8 strongly recommends the following precautions:
- Always log out of your sbc8 account when you are not actively playing.
- Do not save your sbc8 username or password in a browser that is accessible to minors.
- Consider using parental control software on shared devices to restrict access to gambling websites.
- Never share your sbc8 login credentials with any third party.
18+ Only: If you suspect that a minor has accessed a gambling website, including sbc8, please contact us immediately at [email protected]. We will act swiftly to investigate and close any account found to be operated by a person under 18 years of age.
3 Deposit Limits
One of the most effective ways to stay in control of your gambling spend is to set a deposit limit. sbc8 allows every player to define a maximum amount that can be deposited into their account over a given time period — daily, weekly, or monthly. Once you reach your limit, no further deposits will be accepted until the period resets.
How to Set a Deposit Limit
Log in to your sbc8 account
Visit sbc8.ws and log in with your username and password.
Navigate to Account Settings
Click your profile icon and select "Responsible Gaming" from the dropdown menu.
Select Deposit Limits
Choose whether you want a daily, weekly, or monthly limit and enter your preferred amount in BDT (৳).
Confirm your limit
Review your selection and confirm. Your new limit takes effect immediately.
Changing or Removing a Deposit Limit
You can reduce your deposit limit at any time and the change will take effect immediately. However, if you wish to increase your limit or remove it entirely, a mandatory 7-day waiting period applies. This cooling period ensures that any decision to increase your spend is considered, rather than impulsive. sbc8 will never allow an increase to take effect without the full waiting period having elapsed.
Tip for Bangladeshi Players: Many sbc8 players find it helpful to set their weekly deposit limit to match what they would comfortably spend on any other form of entertainment — such as a dinner out in Dhaka or tickets to a BPL cricket match. Gambling should fit within your entertainment budget, not outside it.
4 Time-Out & Cooling-Off Period
Sometimes you may want to take a short break from gambling without permanently closing your account. sbc8's time-out feature is designed precisely for this purpose. A time-out temporarily suspends your ability to deposit and place bets while keeping your account intact so that you can return when you feel ready.
Available Time-Out Durations
- 24 hours — a brief pause to reset after a losing session or a long gaming day.
- 48 hours — a weekend break to step away from the screen.
- 7 days — a week-long cooling-off period to reassess your habits.
- 30 days — a month-long break for a more meaningful reset.
What Happens During a Time-Out
Once a time-out is activated, your account is immediately restricted: you cannot log in to place bets, you cannot make deposits via bKash, Nagad, Rocket, Upay, or any other method, and you will not receive any promotional emails or SMS messages from sbc8. Any pending bets placed before the time-out was activated will be settled normally. Any balance in your account is retained and will be available when your time-out period ends.
Session Time Limits and Reality Checks
In addition to full time-out periods, sbc8 allows you to set a maximum session length (for example, 60 minutes per sitting) and to enable reality check notifications that appear on screen at intervals you choose (every 15, 30, or 60 minutes). Reality checks display your total session time and your net win or loss for that session, giving you the information you need to decide whether to continue or take a break.
How to Activate a Time-Out: Go to Account Settings → Responsible Gaming → Time-Out, select your preferred duration, and confirm. The restriction is applied within seconds. If you need to activate a time-out urgently and cannot access your account, contact [email protected] and our team will apply the restriction on your behalf within one hour.
5 Self-Exclusion
Self-exclusion is the most powerful Responsible Gaming tool available at sbc8. When you self-exclude, your account is fully suspended for the duration you choose. You will not be able to log in, deposit, or place bets, and sbc8 will take active steps to prevent you from opening a new account during the exclusion period.
Self-Exclusion Periods
- 6 months
- 1 year
- 3 years
- Permanent exclusion (cannot be reversed)
Self-exclusion periods cannot be reduced or cancelled once activated. This is intentional — the value of self-exclusion comes from its firm, binding nature. If your chosen period expires and you wish to resume playing, you will be required to contact sbc8 support to go through a reactivation process that includes a mandatory 24-hour reflection period.
What Self-Exclusion Covers
Self-exclusion at sbc8 covers all products available on the platform: casino games, slots, live casino tables, sports betting (including cricket and football), and any other wagering products that may be introduced during your exclusion period. It is not possible to self-exclude from only one product category while remaining active on others.
Any Remaining Balance
If you have a positive balance in your sbc8 account at the time you activate self-exclusion, you may request a withdrawal of that balance before the exclusion takes effect, or within 30 days of activating self-exclusion by contacting [email protected]. After 30 days, balances in self-excluded accounts will be held in escrow and returned only upon the expiry of the exclusion period (for time-limited exclusions) or forfeited under the terms of permanent exclusion where applicable.
Important: Self-exclusion at sbc8 applies only to the sbc8 platform. If you have accounts with other online gambling operators, you will need to apply for self-exclusion with each of them separately. We encourage players who are self-excluding to contact all operators with whom they hold accounts.
6 Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience as a gambler. The key to addressing problem gambling is early recognition — both by the player and by those around them. sbc8 encourages all players to be honest with themselves and to take any warning signs seriously.
Warning Signs to Watch For
The following questions are adapted from recognised problem gambling assessment tools. If you answer "yes" to three or more of these, we strongly encourage you to use sbc8's Responsible Gaming tools and to seek professional support:
Have you ever gambled with money you needed for essential expenses such as rent, food, or bills?
Have you ever felt the need to gamble with larger amounts of money in order to get the same feeling of excitement?
Have you ever tried to win back money you had already lost (chasing losses)?
Have you ever lied to family members, friends, or colleagues about how much time or money you spend gambling?
Has gambling ever caused serious problems with your relationships, work, studies, or financial situation?
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gambling?
Have you ever borrowed money or sold possessions in order to fund gambling?
Remember: Recognising a problem is the first and most important step. Seeking help is a sign of strength, not weakness. sbc8's support team is available 24/7 and will treat all Responsible Gaming enquiries with complete confidentiality and compassion.
How sbc8 Monitors for Problem Gambling
In addition to the self-assessment tools above, sbc8's platform continuously monitors player behaviour for patterns that may indicate gambling-related harm. These include sudden large increases in deposit frequency or amounts, extended consecutive sessions without breaks, rapidly escalating bet sizes following losses, and repeated reversals of withdrawal requests. If our systems detect any of these patterns, a member of our Responsible Gaming team may reach out to you proactively to check in and to make you aware of the tools available to you. This outreach is always discreet, non-judgmental, and in English.
7 Support Resources
If you feel that gambling is becoming a problem for you or someone you care about, professional help is available. sbc8 encourages all players who are concerned about their gambling to reach out to qualified support organisations. Seeking help early is the most effective way to prevent gambling from causing serious harm.
Talking to Someone You Trust
The first step for many people is simply talking about the problem with a trusted friend, family member, or colleague. You do not need to face gambling-related concerns alone. If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh, a conversation with someone who cares about you can make an enormous difference. Be honest about how much time and money you have been spending on gambling and how it has been making you feel.
Professional Counselling
Gambling disorder is a recognised psychological condition that responds well to professional treatment, including cognitive behavioural therapy (CBT) and motivational interviewing. Mental health professionals and counsellors in Bangladesh can help you develop healthier coping strategies. If cost is a concern, many organisations offer free or low-cost counselling services.
Financial Advice
If gambling has created financial difficulties — whether with bKash transactions, Nagad balances, bank accounts at Dutch-Bangla Bank, BRAC Bank, City Bank, or other institutions — speaking to a qualified financial adviser or debt counsellor can help you develop a plan to recover and rebuild. Do not let financial shame prevent you from seeking the help you need.
sbc8's Role: While sbc8 provides Responsible Gaming tools and can point you toward professional support, we are not a counselling service. If you are in crisis, please seek professional help immediately. sbc8's support team can assist with activating account controls and providing information, but professional treatment of gambling disorder requires qualified specialists.
8 Contact sbc8 Support
sbc8's customer support team is available 24 hours a day, 7 days a week to assist with any Responsible Gaming matter. Whether you need to activate a deposit limit, request a time-out, initiate self-exclusion, or simply talk through your concerns, our team is here to help — with no judgement and complete confidentiality.
How to Reach Us
All Responsible Gaming enquiries should be sent in English to our support email address. When contacting us about a Responsible Gaming matter, please include your sbc8 username and a brief description of what you need, so that we can assist you as quickly as possible.
- Support Email: [email protected] (plain text — not a clickable link)
- Response Time: All Responsible Gaming requests are treated as priority and will be acknowledged within 1 hour, with full action taken within 24 hours at most.
- Availability: 24 hours a day, 7 days a week, 365 days a year — including Eid, public holidays, and Victory Day.
What to Include in Your Message
- Your sbc8 username
- The type of Responsible Gaming tool you wish to activate (deposit limit, session limit, time-out, or self-exclusion)
- The specific parameters you want applied (e.g., "monthly deposit limit of ৳5,000" or "self-exclusion for 1 year")
- Any additional context you feel comfortable sharing
Urgent Requests: If you need a time-out or self-exclusion applied urgently — for example, if you are in the middle of a gambling episode and cannot stop — send an email to [email protected] with the subject line "URGENT SELF-EXCLUSION REQUEST" and our team will apply the restriction within one hour, even outside standard business hours.
sbc8 takes every Responsible Gaming contact seriously. No player will ever be pressured to continue gambling, offered bonuses in exchange for cancelling a Responsible Gaming request, or treated dismissively for raising a concern. Our commitment to player protection is genuine, and every member of our support team is trained to handle these sensitive matters with care.